Could You Benefit From Business Etiquette Training?
In episode 14, John P. Beck, Jr. interviews guest, Jacqueline Whitmore, CSP. Cell phones, voice mail, email and social media have become a way of life in business. However, the rules of etiquette have not always kept pace with the innovations of technology. Jacqueline and John explore the do’s and don’t’s of techno-etiquette.
Jacqueline Whitmore, CSP, is an international etiquette expert, author, and spokesperson who has helped thousands of people around the world learn to be more confident and courteous in business and social situations. She is the author of Poised for Success (St. Martin’s Press, November 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin’s Press, 2005), which is currently in its tenth printing and has been translated into four languages.
Regarded as one of the foremost authorities on business etiquette and protocol in the world, Jacqueline has appeared on a variety of national television shows including ABC’s 20/20, The Fox Report with Shepard Smith, CNN International, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FOXNews. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio’s Motley Fool and Marketplace.
Jacqueline has been featured or quoted in hundreds of national and international newspapers and magazines including The New York Times, USA Today, The Wall Street Journal, The Los Angeles Times, The Financial Times, Time, Fortune, Glamour, Cosmopolitan and O: The Oprah Magazine, among others.
Jacqueline is highly sought-after as a corporate spokesperson. She has served as the cell phone etiquette spokesperson for Sprint and the holiday etiquette spokesperson for companies including Office Depot, CLARISONIC Skincare and Sam’s Club.
She is the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to Fortune 500 companies, universities and national conferences. Some of her clients include Deloitte LLP, Ernst & Young, The U.S. Department of Defense, Booz Allen Hamilton, Amgen, Caterpillar, Royal Caribbean, Burger King, The Hartford, and Digicel.
An accomplished writer, Jacqueline was recently awarded one of the “101 Women Bloggers to Watch in 2010” by WE Magazine for Women. She was also awarded the prestigious Certified Speaking Professional (CSP) designation from the National Speakers Association and the International Federation for Professional Speakers – the speaking profession’s international measure of professional platform skill awarded to the top ten percent of speakers worldwide.
Prior to starting her company, Jacqueline served as the assistant director of public relations and protocol officer for The Breakers Hotel in Palm Beach where she was responsible for media relations and teaching the hotel staff the nuances of dealing with royalty, celebrities, and other VIPs.
In her spare time, Jacqueline is involved with several worthwhile causes such as the National Cervical Cancer Coalition (NCCC). Additionally, she and her dog, Oliver, are involved in “Tail Waggin’ Tutors”, a therapy dog program designed to help children improve their reading skills and build self-esteem while reading to dogs.
Jacqueline is professionally trained in television, public speaking, theater, and voice and has a degree in broadcasting from the University of Florida.
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